Privacy Policy

Fix My ECU (Pty) Ltd (“Fix My ECU”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.fixmyecu.co.za (the “Website”).

By accessing or using our Website, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following personal information:

  • Personal Identifiable Information (PII): such as your name, email address, phone number, shipping address, and billing information when you fill out contact forms or place a service request.

  • Device & Usage Data: including IP address, browser type, operating system, referring URLs, and pages visited.

  • Cookies and Tracking Data: used to enhance your browsing experience and improve our website functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage our automotive ECU services.

  • To respond to customer inquiries and provide support.

  • To process transactions and deliver services.

  • To send you promotional offers, updates, or newsletters (only with your consent).

  • To analyze website usage and improve our Website and services.

  • To comply with legal obligations or enforce our terms.

3. Affiliate Links & Third-Party Services

Some links on our Website are affiliate links, which means we may earn a commission if you click on a link and make a purchase from a third-party site.

  • These third-party sites have their own privacy policies.

  • We are not responsible for the content or data practices of any external websites.

  • Users should review the privacy policies of third-party websites before providing any personal information.

4. Sharing of Personal Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our Website or providing our services, under strict confidentiality agreements.

We may also disclose information:

  • If required by law or legal process.

  • To protect our rights, users, or the public.

5. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections or deletions of your information.

  • Object to the processing of your personal data.

  • Withdraw consent at any time (where applicable).

To exercise these rights, contact us at: [Insert contact email].

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

7. Security of Your Information

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

8. Cookies

We use cookies to improve your user experience. You can adjust your browser settings to refuse cookies, but some parts of the Website may not function properly without them.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Website constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

📧 Email: info@fixmyecu.co.za
📞 Phone: +27675069810
📍 Address: 23 3rd Avenue Churchill Estate Parow west, 7500